A Lead System That Stopped Losing Calls
A multi-crew home services company was generating a healthy number of inbound calls and form submissions, but a meaningful share went unanswered during busy hours, after hours, and on weekends. Leads that did connect often waited hours for a callback, by which point several had already booked with a faster-responding competitor.
We built an AI-backed follow-up layer on top of their existing phone and form intake: instant text acknowledgment for every missed call, an AI chatbot handling basic scheduling questions after hours, and automatic routing of every lead into a CRM pipeline with a follow-up sequence attached, so no lead sat untouched overnight.
What changed.
The timeline.
Audit & Mapping
Reviewed call logs and lead sources to find exactly where responses were slipping.
Build
Built the AI follow-up flows, chatbot, and CRM routing around their real intake process.
Launch & Tune
Went live, then adjusted response scripts based on the first few weeks of real conversations.
Project Gallery
We stopped losing calls and started closing them.
Owner, Home Services Client