A Reputation Rebuild Across 5 Locations
A multi-location practice had inconsistent reviews across its five locations, some actively managed, others essentially abandoned. Prospective patients comparing locations online saw a noticeably uneven picture, and a few locations had gone months without a single new review.
We rolled out an automated review request system at every location, triggered after each appointment, with a private feedback step first so concerns could be resolved before going public. Every location got a consistent response process, and reputation was monitored from one shared dashboard instead of five separate logins.
What changed.
The timeline.
Location Audit
Reviewed each location's current rating, volume, and response history.
System Rollout
Deployed the review request and monitoring system across all five locations.
Monthly Management
Ongoing response management and monthly reporting across the full practice.
Project Gallery
The first agency we've used that actually understood our CRM better than we did.
Founder, Health & Wellness Client